Powering the Future of Agentic AI Assurance
PumpCX gives enterprises complete confidence in their customer-experience ecosystem — continuously testing, monitoring, and assuring every interaction across every channel, platform, and agent environment.
Assurance for a High-Performance CX Enterprise
PumpCX is the enterprise-grade assurance platform that continuously validates the performance, quality, and reliability of your entire CX operation — from IVR and AI-powered bots to hybrid and home-based agents.
Our vendor-independent platform automates testing, monitoring, and diagnostics to deliver one unified view of CX health, across every system and every customer touchpoint.
PumpCX ensures your CX stack performs exactly as designed — flawlessly, continuously, and at scale.
For Enterprises That Run on Experience
PumpCX powers assurance for global organisations that cannot afford CX failure — spanning:
Enterprises with large-scale, mission-critical contact centres
System Integrators delivering complex, multi-vendor deployments
Service Providers guaranteeing uptime and SLAs
CX Leaders driving digital transformation with Agentic AI
Whatever your technology stack — Genesys, Cisco, NICE, Avaya, or hybrid — PumpCX assures consistent performance, end to end.
How PumpCX Platform Supports Your Organisation
Discovery:
Automatically map and validate IVR and digital journeys from the outside in — exposing hidden friction before customers do.
Telemetry:
Monitor call quality, network health, and agent performance in real time, with precision metrics such as jitter, packet loss, and MOS scores.
Load & Regression:
Run thousands of simulated interactions to test scalability, resilience, and performance under real-world pressure.
Agentic AI Oversight:
Leverage adaptive, AI-driven insights that learn, predict, and prevent emerging CX risks.
Assurance You Can Rely On
Vendor-agnostic: Works across every major CX platform.
Enterprise-ready: Scales globally with cloud, hybrid, and on-prem environments.
Always On: Continuous assurance, 24/7.
Agent-aware: Extends visibility to home and hybrid workforces.
AI-driven: Intelligent diagnostics for the era of Agentic AI.
PumpCX delivers the assurance that turns CX complexity into confidence.
Our Products
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Telemetry
Real time quality call metrics for every customer call to every agent.
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Insights Monitoring
Scheduled proactive monitoring of quality and CX
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Functional & Regression Testing
Complete coverage with automated testing across your entire environment.
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Load & Subscription Testing
Stress test your ecosystem and ensure you reach your subscription entitlement.
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Email & Chat Testing
Know the quality of your customer CX over digital channels.
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Discovery
Map your customer journey and secure faster cloud migration.
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