PumpCX ChatBot &
Virtual Assistant Testing
Chatbot and Virtual Assistant testing allows synthetic test customers to navigate your website, initiate a chat session and engage with virtual assistants and other chatbots. This functionality allows you to thoroughly assess the implementation of your ChatBot, ensuring its availability, responsiveness, and operational status.
Every test chat is meticulously recorded, including detailed logs, customer screen captures, and comprehensive videos capturing each step of the customer's interaction. These recordings start from the initial website navigation and continue until the conclusion of the chat session.
The customer's journey through the website and chat session is seamlessly scripted in PumpCX. Each individual test case is authored in a standard Gherkin format, similar to other PumpCX tests, making it user-friendly for anyone to create a Chatbot test case.
PumpCX now offers support for diverse answers, where a single question can have multiple acceptable responses.
Additionally, we provide AI capabilities to vary the questions asked while maintaining the intent of the question. This feature enables you to enhance the thoroughness of your testing coverage effortlessly and rapidly.
Just like all PumpCX test cases, chat test cases can be executed in various ways: on-demand for regression and immediate verification testing, on a regular schedule for PumpCX Insights Monitoring, or upon request as part of a DevOps execution chain.
The video above was automatically created by PumpCX while running a test case showing the entire interaction!