PumpCX Call Flow Discovery

With PumpCX Discovery we can now forensically navigate your IVR providing a comprehensive report mapping your call flows.

PumpCX remotely dials into your IVR application and examines each menu in detail, discovering all available options as well as capturing and transcribing all audio prompts. Our advanced discovery process even allows for navigation of speech driven IVRs and complex scenarios requiring a sequence of key presses such as entering a customer number or postcode.

The PumpCX Discovery report is a clear, concise and comprehensive document. Many of our cloud customers use PumpCX Discovery when they baseline their existing IVR menus before they move to the cloud.

The report also includes PumpCX test cases that can be used to ensure that any updates and platform changes have not impacted on your customer’s experience.