PumpCX Cloud: Four Ways We MakeYour Journey to the Cloud Easier


Step One: Taking Stock… Where are you now?

Before moving your organisation to the cloud, you’ll have a lot of questions about where you’d like to go and how to mitigate your risks. You need to take stock of where you are already at; both in terms of IVR technology and your entire environment from an unbiased ‘born in the cloud’ source. 

Find out if your contact centre actually works now? Discover your customers’ user experience (CX) from the outside in using PumpCX.

Forensically map your existing IVR using PumpCX Discovery. PumpCX remotely dials into your IVR application and examines each menu in detail, discovering all available options as well as capturing and transcribing all audio prompts. The report also includes PumpCX test cases that can be used to ensure that any updates and platform changes have not impacted on your customer’s experience.

Our cloud based PumpCX tool tests your entire environment. Building a complete test regression suite of your use cases gives you an accurate baseline and fully documented workflow, as well as assessing the current contact centre enterprise environment state. We can simulate agents (virtually and/or remotely), your customers and all their interactions, across multiple media channels, at scale to make sure all your systems are working. 

Step 2: Cloud Discovery… Running a Proof of Concept

Your existing system has been baselined and documented. Now is the time to build a proof of concept (POC) implementing a small number of customer flows. Start where you want to end up – implement a PumpCX driven DevOps workflow from the beginning of your cloud migration.

Test from the very start. You can use the baseline test cases created during step 1 (Taking Stock) to ensure the POC meets your current CX standard.

As you develop, grow your test coverage. With a PumpCX DevOps work flow you can automatically test at every stage. With the simplicity of testing, automated build and automated deployment your team will transition into an elite DevOps outfit. 

Step 3: Cloud Migration… Implementation

Now your exisiting system has been baselined (Step 1 – Taking Stock) and an elite DevOps model to follow for your POC (Step 2 – Cloud Discovery), your team can implement the remainder of your customer flows with ease. The DevOPs model will stop them from being constrained with build, testing and deployment issues. The baseline test cases are progressively introduced to ensure CX is maintained throughout the migration. 

Step 4: Operate… Real-Time Insights

With PumpCX Insights performing continuous testing and monitoring you can be sure everything is working while you innovate – knowing nothing is broken; before, during and after roll-out. Your migration to the cloud will be truly awesome! We’ll be by your side, to assist with ongoing development. Rapid development will now be possible and you can dream up new ways of delighting your customers. To learn more about how we support elite DevOps with our unique testing cloud service please contact us​ at info@pump.cx