PumpCX Insights Monitoring

Does your contact centre actually work now? With PumpCX Insights you can improve your customers’ user experience (CX) and find out CX problems before they tell you. Rapidly deploy your own specific test case or choose from a pre-built template. Get an answer in minutes.

Results can be displayed on a wallboard as shown below or viewed on your smartphone, tablet or computer.

Service failures can be immediately alarmed via email, SMS and SMTP traps.

Why Run PumpCX Insights? We ask Jeffrey, our chief technical officer…